American Express Co., the New York
based credit card issuer, has acquired chatbots firm Mezi, which enables travel
related booking over text messages. Mezi will become a subsidiary of American
Express after the transaction is completed.
Mezi was started by entrepreneurs
Swapnil Shinde and Snehal Shinde, who had earlier founded music streaming app
Dhingana and sold it off to Rdio in March 2014. Nexus Ventures Partners is an
early investor in Mezi. It put $2.5 million in December 2015 and a part of the
company’s $9-million fund-raise in July 2016, which also saw participation from
Saama Capital and American Express Ventures, the strategic investment arm of
American Express.
After its investment, American
Express tested out Mezi’s chat platform for servicing its card customers
through an app called AskAmex, which managed customer loyalty programmes and
bookings for hotels and restaurants. By November that year, Mezi has pivoted to
focus exclusively on travel.
Mezi app allows travellers to
message their requests for flights, hotel and restaurant reservations, and also
provides recommendations based on user preferences and past interactions on the
platform. Mezi
will focus on developing its core technologies and enhance its capabilities in
digital travel concierge services.