Genpact, a global professional services firm
focused on delivering digital transformation, announced a definitive agreement
to acquire Chicago based Rightpoint, a premier digital consultancy with
technology at its core. The deal is designed to bring experience and process
innovation together to help clients drive end-to-end digital transformation and
win in the growing experience economy.
The convergence of market forces and consumer
demand has elevated the role of experience from that of a front-end design
function to a strategic lever that has the ability to impact the entire
organization, connecting the front, middle and back-office. In fact, leading
industry analysts predict rapid growth in experience innovation and have
estimated the experience market to be more than $30 billion for
middle and back-office functions in 2019.
This acquisition combines Genpact's deep
process, domain, and digital expertise with Rightpoint's proven ability to
create impactful experiences – for both customers and employees. Genpact's
global reach and client base will help fuel Rightpoint's continued expansion,
as it focuses on growth, which will also include expanding core offerings.
Rightpoint was founded in 2007 and has made a
name for itself as a leading authority on customer experience. The company was
ranked 28th fastest growing technology consultancy in America on the Inc. 5000
and serves more than 250 Fortune 1000 companies. In 2015, Rightpoint partnered
with private equity firm Stella Point Capital to help fuel its growth. The
company has five core solution areas, including customer experience and
engagement, commerce, digital products, digital workplace, and digital
operations.
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