Groupon today announced it has acquired Presence
AI – an AI-powered text and voice communications tool that enables and
facilitates messaging between customers and merchants.
Consumers––especially millennials––vastly
prefer messaging and chat-based communications over phone calls. Presence AI
enables merchants to answer to that trend by offering a 24/7 business assistant
that integrates with a merchant’s existing scheduling software––or replace pen
and paper––to accept and manage bookings, provide instant answers to customer
questions, remind people when it’s time to re-book and much more.
Groupon increased bookable inventory 12 percent
year over year and booked tens of millions of diners, concert-goers, spa
visitors and more in 2018. As the company transitions towards the universal book
ability for certain services, Presence AI’s technology will provide merchants
with the capabilities to support this booking vision.
Presence AI was founded in 2015 in San Francisco
and operates in the health, beauty and wellness space, which is one of
Groupon’s largest categories. The company already has a number of key
integrations with popular booking software providers. Presence AI was backed by
the Amazon Alexa Fund and participated in the 2018 Alexa Accelerator, powered
by TechStars, which supports early-stage start-ups using voice to deliver
transformative customer and business experiences.
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