EY acquires C Centric

EY, the professional service brand in India had acquired C Centric, a provider of customer relationship management (CRM) solutions and services to help businesses rethink, redesign and deliver better customer experience. The acquisition strengthens EY’s commitment to support businesses in their transformation journeys by bringing a customer insight driven strategy that helps organizations look at digital from every angle and unlock the power of key disruptive technologies like artificial intelligence (AI), robotic process automation (RPA), Analytics, Cloud among others.

With the acquisition, EY brings on board a team with extensive experience in conceptualizing and implementing CRM solutions. The C Centric team has a strong reputation in the market for delivering leading-edge CRM solutions and services across industries, particularly financial services including banking and insurance. Their addition to EY will strengthen our ability to help businesses capitalize on the digital wave and provide an end-to-end digital experience to customers.

C Centric was co-founded in 2007 in Mumbai and have a presence in three cities. It is a leading provider of 'customer-centric' software solutions offering customer experience linked consulting services, implementation, and maintenance, as well as customer, focused solutions linked to finance investments and operations. C Centric also partners with some of the world's leading providers of customer management solutions including Microsoft.

EY continues to expand its digital capabilities in India to help organizations solve their complex end-to-end business transformation challenges. With more than 2800 digital and technology professionals in EY India, the firm is well-positioned to deliver advanced digital solutions to organizations in varied functions and industries, leveraging emerging technologies such as AI, RPA, data analytics, internet of things, blockchain, and others.

Cognizant acquires Hedera Consulting

IT firm Cognizant has acquired privately held Hedera Consulting, a move that will strengthen the former consulting and digital transformation capabilities for clients in Belgium and the Netherlands.

Founded in 2009, Hedera specializes in business advisory and data analytics services across sectors, helping clients in areas like growth strategy, innovation, marketing, sales and customer service. In 2015, Hedera started an additional business line focusing on analytics and data excellence. With offices in Belgium and the Netherlands, the company has served clients across countries including Italy, Switzerland, the Nordics and UK and the Middle East.

By joining forces with Cognizant, Hedera are even better positioned to help clients define their strategy; transform their businesses and gain insight and competitive advantage in their fast-changing, highly competitive marketplaces. Our combined industry and local knowledge and experience, as well as our strong joint team, will better enable our customers in the Belgian and Dutch markets to extract meaning from their data and use it to effectively shape their products, services and experiences.

In the Belgian and Dutch markets, companies are re-designing their business and IT operating models for the digital era. Hedera Consulting expands our ability to help these European clients create agile and digitally transformed enterprises that can act and react to the oceans of data for deeper customer insight, new product development, and to innovate and exploit new business opportunities.