Chennai based online customer
service provider Freshdesk has acquired Frilp, a social recommendation app for
exchanging references and recommendations. Frilp brings users contacts on
social networks, phonebook and office network at one place, and helps them find
services and businesses recommended by the contacts.
The acquisition will help Freshdesk
leverage the technology of Frilp and enable customers to connect with friends
on social networks who might provide solutions. This can also bring down the
burden on companies customer service teams. Earlier, Freshdesk had acquired
1click, video chat software for an undisclosed amount to provide real time video
chat based customer support to its clients.
Frilp was founded in 2012 and has
raised $500,000 in funding from angel investors. In six rounds of funding,
Freshdesk has so far raised $94 Million from Tiger Global, Google Capital and
Accel Partners. Freshdesk competes with Salesforce and Zendesk.
No comments:
Post a Comment