Exotel acquires Voyce

Exotel, a Bangalore based virtual business telephone company, has acquired Voyce, a company which allows businesses to get real time customer feedback, to strengthen Exotel customer service offerings. Voyce claimed to work with over 20 enterprise hospitality chains in India and was founded in 2014.

Exotel claims over 1,400 clients and 70 employees. In February, Exotel acquired the voice based media startup Croak.it for an undisclosed amount. Exotel said that this acquisition would help it improve its services, adding that it planned to acquire more startups in the voice space. The company also claimed to have set up about 650 call centres since inception. In 2012, Exotel had raised Rs 2.5 crore in its Series A funding from Blume Ventures and Mumbai Angels in return for a 25% stake.

Exotel provides cloud telephony services for small and medium enterprises including virtual phone numbers, IVR Greetings and call routing, call centre set up and cash on delivery verification among others. The company deploys cloud based telephony solutions to replace communication hardware systems, to reduce costs, space requirements and maintenance efforts.

It also offers a virtual dashboard that offers various tools to help businesses manage several areas like sales, marketing, customer support, business intelligence and analytics. Its client includes taxi aggregator Ola, Lifestyle retailer Zivame and bus ticketing firm RedBus.